Refund Policy

1. Refund Eligibility

Refunds for purchased credits may be considered under the following conditions:

• Technical Issues: If you encounter a technical issue that prevents you from using the purchased credits, and the issue is not resolved within a reasonable timeframe.
• Accidental Purchases: If credits were purchased unintentionally, you must contact us within 48 hours of the purchase and ensure that the credits remain unused.
• Service Disruption: If our services are unavailable or disrupted for an extended period, making it impossible to use the credits.

2. Non-Refundable Situations

Refunds will not be provided under the following circumstances:

• Purchased credits have been partially or fully used.
• Change of mind after the credits have been purchased.
• Issues arising from user negligence, such as account sharing or unauthorized access.

3. Requesting a Refund

To request a refund, please follow these steps:

• Contact our support team at founder@getinterviewiq.com.
• Provide your account details, purchase receipt, and a detailed explanation of the issue.
• Our team will review your request and respond within 5-7 business days.

4. Refund Processing

If your refund request is approved:

• Refunds will be processed back to the original payment method used during purchase.
• The processing time may vary depending on your payment provider but typically takes 7-14 business days.

5. Credits Expiration

Purchased credits do not expire unless otherwise stated. However, no refunds will be provided for unused credits unless the conditions in Section 1 are met.

6. Policy Updates

InterviewIQ reserves the right to update or modify this refund policy at any time. Any changes will be communicated via our website or directly to users. For questions or concerns regarding this policy, please contact our support team at founder@getinterviewiq.com.